This week in the news, controversy surrounding Twitter’s error is verifying a hoax account impersonating Rupert Murdoch’s wife Wendi Deng. Likely because parody and spoof celebrity accounts are far from rare on Twitter, the verification process is designed to distinguish authenticity from fakery. In this case, there was a glitch that resulted in the *verified* blue icon appearing beside the rogue account (at least for a day). Hundreds of media outlets covered the story, questioning the process by which Twitter checks the authenticity of celebrity accounts. With all the focus on Twitter, another angle of the story received far less attention: the apparent lack of social listening by Murdock (or his PR/social media team) as the events unfolded over a couple of days.
On January 1st and 2nd, the Wendi-fakester tweeted at (@) Rupert Murdoch’s account numerous times. For example:



Had Murdoch (or his assistants) been doing more rigorous social listening for mentions of his name in realtime, surely the hoax would have been uncovered on January 1st, rather than two days later? Or perhaps they were using a tool such as Radian6 to monitor mentions, but the New Year’s holiday was a factor, slowing response time.
Other popular (and free) ways to monitor social media mentions include setting up Google Reader + News Alerts, and using Social Mention. I use both.



































































